Overview
At 9KJewellery, customer satisfaction is important to us. We take pride in the quality and craftsmanship of our jewelry and are committed to providing high-quality products and excellent service. To ensure a clear and fair shopping experience, please review our store policies carefully before placing an order.
1. Storage Policy
All orders must be picked up and fully paid for on or before the agreed-upon date.
If an order is not picked up or paid for within the agreed timeframe, a daily storage fee of GH¢50 will be charged to ensure the safekeeping of your items.
Orders that remain unclaimed for more than 30 days may be disposed of, resold, or otherwise handled at our discretion, and we will not be held responsible for the items after this period.
By placing an order, you acknowledge and agree to this storage policy.
2. Return Policy
Your satisfaction with your purchase is important to us.
We accept returns or exchanges for in-stock items under the following conditions:
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The item must be unworn and in its original condition
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The item must be returned within 3 days of receipt
Please note:
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Return shipping costs are the responsibility of the buyer
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Customers must contact us before shipping any item back for a refund or exchange
Custom Orders
Custom or bespoke items are made specifically for you and are therefore non-returnable and non-refundable. However, we are committed to ensuring you are satisfied with your custom piece.
3. Refund Policy
Customers may request a full refund within 24 hours of the purchase date.
Additional refund conditions include:
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Refunds are only issued for damaged or defective items, subject to inspection.
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If production has already started and a refund is requested, 30% of the deposited amount will be deducted.
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Customers must provide proof of purchase when requesting a refund.
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The item must be returned in its original packaging.
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Return shipping costs are the responsibility of the buyer.
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Customers must contact us before returning any item.
Once the returned item is received and inspected, refunds will be processed within 7–10 business days.
Please note:
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Shipping and handling fees are non-refundable.
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Order cancellations made after 3 days will incur a 30% fee.
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No refunds will be issued once production has begun.
4. Product Appearance
We make every effort to display our products as accurately as possible. However, actual colors, textures, and finishes may vary slightly due to lighting, photography, or screen display settings.
5. Order Accuracy
Customers are responsible for ensuring that all order details, measurements, delivery information, and customization instructions are correct before confirming their order.
We are not responsible for errors resulting from incorrect information provided by the customer.
6. Right to Refuse Service
We reserve the right to refuse or cancel any order if it violates our policies or if unforeseen circumstances arise.
7. Contact & Support
If you have questions about this policy or concerns regarding your purchase, please contact:
9KJewellery
Adenta Pantang, Accra, Ghana
Email: support@9kjewellery.com
Phone: +233 20 047 1969
We are always happy to clarify policies and assist where possible.
